Shipping Policy
This Shipping Policy explains how ShimboPets processes, ships, and delivers your order.
Order processing time
Orders are processed within 1 to 3 business days after payment is confirmed. Orders are not shipped or delivered on weekends or public holidays. If we experience a high volume of orders, processing may take an additional 1 to 2 business days. If there will be a significant delay, we will contact you by email.
Shipping rates and delivery times
Shipping charges for your order are calculated and displayed at checkout.
- Spain (mainland and Balearic Islands): estimated delivery of 14 to 16 business days after dispatch.
- Canary Islands, Ceuta and Melilla: estimated delivery of 13 to 20 business days after dispatch. Additional customs charges may apply and are the responsibility of the customer.
Delivery delays can occasionally occur due to reasons outside our control, such as weather conditions, customs processing or carrier incidents.
Order tracking
Once your order has shipped, you will receive a confirmation email with a tracking number that you can use to follow your package.
Lost or damaged packages
ShimboPets is not liable for products damaged or lost during shipping once they have been handed over to the carrier in good condition. If your order arrives damaged, please contact the shipping carrier directly to file a claim. You can also contact us at shimbopets@outlook.com and we will help you resolve the issue.
Incorrect delivery information
Please double-check your shipping address before placing your order. ShimboPets is not responsible for orders that do not arrive due to an incorrect or incomplete address provided by the customer. Additional shipping charges may apply to resend a package returned due to an incorrect address.
Contact us
If you have any questions about your shipment, contact us at shimbopets@outlook.com.